Non-Revenue Water Reduction Lessons from Rwanda
A Knowledge Product from the Isoko y’Ubuzima Project

Description:

This technical note outlines how the Isoko y’Ubuzima project in Rwanda successfully reduced non‑revenue water through district metered areas, improved metering and data systems, operator training, and community engagement, while highlighting results, challenges, and lessons for national scale‑up

Non-Revenue Water (NRW) is the difference between the volume of water put into a water distribution system and the volume of water that is billed to customers. It encompasses:
• Physical losses – leaks in pipes, joints, and reservoirs.
• Commercial losses – unbilled consumption due to theft, meter inaccuracies, or poor data management.
• Unbilled authorized consumption – such as free water for vulnerable populations.

NRW is a critical challenge for Rwanda’s rural water supply systems (WSS)

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Bibliographical Information:

Mugabo S. & C. Ndungutse, (2026) Non-Revenue Water Reduction Lessons from Rwanda. A Knowledge Product from the Isoko y’Ubuzima Project , Water for People / VEI

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